Refund policy

This Refund Policy governs the purchases from our BCB ATM and engaging in our services confirms you have read and agreed to be bound by these.

Please read these Refund Policies carefully before purchasing from any of our Bitcoin ATM’s.

It is effective as of 12th January 2018 and shall remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on the website.

Use of the Services and making purchases is also governed by our Privacy Policy and other relevant policies, which are incorporated herein by reference.

If you DO NOT agree to all the terms and conditions in this Refund Policy, you must not use our services.


You must notify BCB ATM’s Customer Service Department via e-mail to within five (5) business days from the date that you place a purchase order with BCB ATM and follow the instructions provided to you at that time. All refund requests received after this time period are not eligible for a refund.

Cancellation Procedures

Upon issuance of an any funds following a purchase from BCB ATM, you may not cancel the transaction. The transaction may only be offset at BCB ATM’s current asking price.

If your purchase order is cancelled by BCB ATM, for example, due to machines fault (determined buy BCB ATM after investigation) or requests a refund for a transaction then the Customer is responsible for any deficit between the price at which BCB ATM sold the digital currency initially and the offsetting current asking price.

Refund Fees

Refund fees shall be payable by requester unless refund is deemed the only solution and and/or through fault of BCB ATM (including, but not limited to, interchange fees, general credit refund transaction fees, processing fees, and address verification fees).

Any and all market gains on refunds shall belong solely to BCB ATM.

Timing of Refund

If the Customer’s refund request is approved, the refund will be credited back within  24 hours after approval.

Cancellation of Account

BCB ATM reserves the right to cancel an account at any time and for whatever reason that warrants cancellation.


The Customer seeking a refund is fully responsible for all taxes levied.

Scams and Unspent Transaction Refund Policy

Scam Alert

BCB ATM customers are required to be diligent in their transactions as some are currently experiencing an increase in fraud schemes known as “phishing.” The new phishing scams are using a combination of either eBay or Craigslist (and similar websites) advertisements listing items for sale at significant discounts and Bitcoin as the only payment method in an attempt to steal your Bitcoin.


To help ensure that you do not become a victim of this fraud, please follow the instructions below:

Never send Bitcoin as payment on EBay, Craigslist or similar sites in exchange for any item such as but not limited to automobiles, boats, motorcycles, etc. especially if the items are heavily discounted.

Do not send Bitcoin to anyone you do not know or to any company you have not done a reasonable amount of due diligence on.

While at the BCB ATM, only scan the QR code of your Bitcoin public key address or any address in which you possess the private keys as well. Do not scan any other Bitcoin public key address.


We can only send the Bitcoin you purchase to the Bitcoin public key address you provide and you must be physically present at a BCB ATM before we send the Bitcoin. If the address you provide is not one that you are in possession of the private keys as well, you’re in violation of our Terms of Service and this could result in a suspension of your account.

If you scan a Bitcoin public key address that is not yours and we send the Bitcoin to that address you are not eligible for a refund if you request for one.

Do not send bitcoin as payment for any items for purchase on eBay or craigslist or any auction peer to peer service similar to these sites. They may be scams or phishing attacks. Bitcoin is irrEversible and once you send the bitcoin it will be impossible to get it back without the cooperation of the recIpient you sent the bitcoin to.

We recommend you do careful due diligence for any payments with bitcoin in excess of £100.

NOTE: We are not responsible if you lose your Bitcoin from phishing scams, hacks, accidental deleting of your Bitcoin by you or anyone else.

We can only refund unspent transactions

Unspent Transaction(s) Requirement for a Refund

We can only refund the Bitcoin if the Bitcoin we sent to you does not move from the original address you scanned while physically at the BCB ATM and comes back to us from that public key address.

We can only refund your Bitcoin in accordance with our Refund Policy and Terms of Service.

You cannot spend or send the Bitcoin and get a refund thereafter. The Bitcoin must remain unspent in the address before the refund can occur.